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Practice Self-Reliance.
While we're always happy to fix gear in our repair center, the process can take time. Use this handy guide to make quick at-home or on-trail repairs that keep you from missing time with your gear.
Patch A Mesh Hole
For smaller mesh holes we like Tear Aid Type A repair patches, which are feather light, compact, transparent and have self-adhesive so you won’t need anything but the patch. We recommend using two and sandwiching the damaged mesh in between the two patches. If you'd prefer a solid patch, or the mesh tear is too large for a mesh patch, Tenacious Tape will offer more adhesive per patch since it is more tape-like.
Patch a Body/Fly Hole
There are lots of great products out there for patching holes on your fly and tent body. The three we most commonly recommend are Tear Aid Type A, Tenacious Tape or NoSo Patches. We suggest you keep a couple sections of tape and alcohol wipes in your first aid kit. If you have an accident in the backcountry, alcohol wipe the affected area and apply the patch to the dry/clean surface. This is a great permanent fix if sewing isn’t your forte or if you have any nylon holes or tears.
Pro Tip: Please do not repair your gear with duct tape! We know Duct tape can “fix anything” but it has a tendency to fall off and it leaves behind residue that makes gear unrepairable because we are not able to stitch through it.
Apply A Pole Splint
Every Big Agnes tent comes with a pole repair splint. Accidents happen and wind can be vicious, so we have included a 6” metal repair splint for you to use in the event that you have a problem with your pole set. This handy item can be slipped over a bent or broken pole section to keep your pole system in working order until you get back to town. When you are out of the woods, send your poleset into us for repair or ask if your tent applies for at-home pole repair. Submit a Claim Online to get started.
Restring a Poleset
Over time, the elastic "Shock Cord" inside of your poleset can become stretched out and need to be replaced. While we are happy to take care of this for you in our repair center, this is something that is quick and easy to accomplish yourself, at home! Start by purchasing a Shock Cord Repair Kit - this will come with 25’ of shock cord which is enough to re-string all 1 and 2-person tents. If you have a 3-person tent, you may consider getting 2 kits and if you have a 4-person or bigger, your tent will require 2 kits. Then, check out this handy video to walk you through the process!
Replace a Pole Segment
Before you get started with replacing a pole segment in your poleset, make sure you are totally set up to perform the repair. Each segment in your poleset is unique and can vary in length and diameter. Mark all the segments in your poleset prior to unstringing it so that you will be able to reassemble your poleset in the exact order it is designed to be assembled. Failure to reassemble your poleset correctly can lead to further damage to your tent that will not be covered under warranty.
For step-by-step replacement of pole segments, please refer to the following video:
Fix A Zipper
If you have a zipper that isn't functioning properly, a great place to start is to Submit a Claim Online so that our team can evaluate the damage and help you determine the best course of action. Zippers can be tricky, they’re the only moving part of your tent, so they need some TLC to keep them up and running. If the two sides of the zipper are separating when you run the slider, replacing the sliders will be the simplest fix. If there is damage to the teeth of the zipper, unfortunately the whole zipper will need to be replaced, and we are unable to offer that repair. If you are overseas, on the trail or unable to send in your zippers for repair we have a couple options for you:
1. FixNZip makes screw-on zippers. These are easy to use and ship all over the world. You can contact customer service here or call us at 877.554.8975 with the year, make and model of your tent to determine what size zipper is right for your tent.
Pro Tip: While FixNZip makes for a great on-trail temporary fix, for a permanent repair you'll want to get your zipper slider replaced via a sewing repair.
2. We will happily send replacement zipper sliders anywhere in the world. You will need a seamstress or gear shop to put the sliders on for you (it requires some tools and sewing skills). If you would prefer to support your local gear shop or seamstress, please provide us with the year, make and model of your tent and where you would like your replacement sliders sent. Each slider will have the size printed on it; a photo of the slider will certainly help us!
3. Did we mention our repair techs are really good at what they do? If you get in a zipper jam, or jam in your zippers, send in your gear and they will do their best to get it working again. Our repair techs will restore zipper functionality by replacing the zipper slider.
Most zipper repairs will cost $15 per zipper/door. If Big Agnes determines your products are covered under warranty, we will cover the cost of repairs as well as shipping back to you. The customer is responsible for the cost of shipping to our repair center for warranty evaluation and repair requests. Please read the attached Warranty Guidelines if you have any questions regarding warranty coverage.
Need Some Help While You Are Repairing Your Gear?
Don't worry, we will talk you through it! For the quickest service, please locate your tent’s year, make and model prior to calling us. You can find this information by locating a small rectangular, white, tag that is sewn into the seam of your tent body. It will say the model of tent you have, and the codes starting with the letter "T", "J", or "Y" followed by a bunch of numbers will help too. Find it? Great, give us a call at 877.554.8975!