Shipping Information

Via eu.bigagnes.com, we offer shipping to: Austria and Germany.

For orders shipping to the United States, visit bigagnes.com.

For orders shipping to Canada, visit ca.bigagnes.com.

All EU orders will ship via UPS. Our standard shipping option is UPS Ground, and our Express option is UPS Express Saver.

Please review your order details carefully - once an order is placed it cannot be canceled, redirected or modified.

Standard orders typically leave our warehouse within 2 business days.

Express orders placed by 9:00 am (GMT+2) Monday - Friday will ship that day, otherwise the order will ship on the next business day.

At this time, eu.bigagnes.com only accepts orders shipping to Austria and Germany.

For orders shipping to the United States, visit bigagnes.com.

For orders shipping to Canada, visit ca.bigagnes.com.

We review all orders for evidence of fraud. In some cases we may call you to confirm your shipment. If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment. This is important to note if you are choosing an express shipping service.

Once your order is placed we’ll email you to confirming that your order was received. Once your order is accepted and shipped you will receve subsequent emails, include tracking information. If you established an account on our website you can also login at any time to check status.

If the tracking shows delivered but you don’t have it, contact our customer service by opening a case and we’ll help however we can. If your packageis lost, stolen, or damaged, we will work with you to correct the situation.

Please Submit a Claim Online prior to returning product to Big Agnes. Brand new product, with tags still on, will be refunded to the purchaser. Used product will be evaluated for partial credit.

View our full return policy here.

The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return. We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations.