Shipping Information

Shipping Information


your gear is on the way!

Free Shipping

We offer free ground shipping on web orders above €149 to Austria and Germany

Select orders may not qualify for free shipping.

How we ship

Via eu.bigagnes.com, nous proposons des livraisons vers : l'Autriche, l'Allemagne, l'Italie, l'Espagne, la Belgique et les Pays-Bas.

Pour les commandes expédiées aux États-Unis, visitez bigagnes.com.

Pour les commandes expédiées au Canada, visitez ca.bigagnes.com.

Toutes les commandes de l'UE seront expédiées via UPS. Notre option d'expédition standard est UPS Ground et notre option Express est UPS Express Saver.

Veuillez vérifier attentivement les détails de votre commande : une fois qu'une commande est passée, elle ne peut pas être annulée, redirigée ou modifiée.

Les commandes standard quittent généralement notre entrepôt dans les 2 jours ouvrables.

Les commandes express passées avant 9h00 (GMT+2) du lundi au vendredi seront expédiées le jour même, sinon la commande sera expédiée le jour ouvrable suivant.

International shipping

À l'heure actuelle, eu.bigagnes.com accepte uniquement les commandes expédiées vers l'Autriche, l'Allemagne, l'Italie, l'Espagne, la Belgique et les Pays-Bas.

Pour les commandes expédiées aux États-Unis, visitez bigagnes.com.

Pour les commandes expédiées au Canada, visitez ca.bigagnes.com.

When will my order ship?

Web orders typically leave our warehouse within 2 business days.

We do not ship on weekends or holidays.

Express orders placed by 9:00 am (GMT+2) Monday - Thursday will ship that day, otherwise the order will ship on the next business day. Processing time may be delayed if your order requires additional screening from our fraud check. See below for approximate transit times for processed orders.

Fraud Check

We review all orders for evidence of fraud. In some cases we may call you to confirm your shipment. If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment. This is important to note if you are choosing an express shipping service.

How do I track my order?

Once your order is placed we’ll email you to confirming that your order was received. Once your order is accepted and shipped you will receve subsequent emails, include tracking information. If you established an account on our website you can also login at any time to check status.

What happens if there is an issue with delivery?

If the tracking shows delivered but you don’t have it, contact our customer service by opening a case and we’ll help however we can. If your packageis lost, stolen, or damaged, we will work with you to correct the situation.

What is your Return Policy?

Please Submit a Claim Online prior to returning product to Big Agnes. Brand new product, with tags still on, will be refunded to the purchaser. Used product will be evaluated for partial credit.

View our full return policy here.

The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return. We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations. 


need help?

Our team is here for you. Please email us or call 877.554.8975 with any questions. Also check out answers to frequently asked questions on
Big Agnes Customer Care Pages.