Finding your order number

Finding your order number

Check your records.

If you've made a purchase on and need to find your order number for reference, you're in the right place. Your order number is crucial for tracking your shipment, contacting customer support, or initiating any returns or exchanges. Here's how you can locate your order number:

Method 1: Check Your Email

Search Your Inbox:

Look for an email confirmation from Big Agnes ([email protected]) in your inbox. When you placed your order, we automatically sent you an email confirmation containing your order details, including the order number.

Open the Email:

Once you find the email, open it to view the order details. The order number should be prominently displayed near the top of the email, directly under the words "Thank you for your recent Big Agnes purchase."

Method 2: Check Your Account on

Log In to Your Account:

Visit and log in to your account using the credentials you used when placing the order.

Navigate to Order History:

Once logged in, look for a section labeled "Orders". Under this header your past orders will be listed with the order number as a red, clickable link.

Still Stuck?

Get in touch with our support team by starting a support case, or giving us a call at (+1) 877.554.8975.

Our phone hours are:

Monday-Thursday 10am-4pm
Friday 10am-1pm

All times in Mountain Time (UTC - 6/7)

Open A Case

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