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Browse our library of support articles for information on repairs, gear care, and all things Big Agnes!

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(Support only available in Engish language)

Payment Methods

Our many ways to pay.

Tags: Helpful Tips, Support Policy
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Recycling Your Circle Back™ Sleeping Pad

Bring it back around.

Tags: Sleeping Pads, Support Policy
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Finding your order number

Get everything in order.

Tags: Support Policy
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Identifying Your Gear

Know your stuff.

Tags: Helpful Tips, Repairs, Support Policy
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Retiring Used Gear

One man's trash...

Tags: Helpful Tips, Support Policy
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Return And Exchange Guidelines

Send it back.

Tags: Support Policy
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DIY Tent Repairs

Good as new.

Tags: Repairs, Support Policy
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Warranty Policy

Rest. Assured.

Tags: Repairs, Support Policy
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Repair Limitations

Is it beyond saving?

Tags: apparel, Furniture, Repairs, sleeping bags, Sleeping Pads, Support Policy, Tents
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Still Stuck?

Get in touch with our support team by starting a support case, or giving us a call at (+1) 877.554.8975.

Our phone hours are:

Monday-Thursday 10am-4pm
Friday 10am-1pm

All times in Mountain Time (UTC - 6/7)

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